Senior Members Relations Officer

(Ref: OTH-12)

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organisations for a variety of functions.

• Assist Members Relations Manager to oversee the Concierge, Security, Car Park & Activity Rooms operations
• Greet Members/guests at the lobby, familiarise Members on the usage of facilities
• Monitor subordinates to ensure that service standard are maintained
• Assist supervisor in handling administrative work
• Train and coach individual team members.
• Handle the Activity room booking and scheduling

• Higher diploma or above in Hotel and Catering Management
• At least 4 years' experience in customer services
• Good communication and interpersonal skills in both English and Chinese, Putonghua knowledge would be an advantage
• knowledge and experience in computer applications, such as word processing in Chinese and English, spreadsheet and presentation software, etc.

• The Hilltop in the Valley – New Clubhouse (Happy Valley)
• The Hilltop in the Valley – Old Clubhouse (Happy Valley)